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Add guarded AI ticket auto-resolution - #25

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solomon2773 merged 1 commit into
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features/ai-support-agent
Aug 27, 2026
Merged

solomon2773 merged 1 commit into
mainfrom
features/ai-support-agent

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Summary

  • add opt-in high-confidence auto-resolution for non-urgent tier-1 tickets
  • require citations to currently published knowledgebase articles
  • reject human-required, low-confidence, invented-source, and raced responses
  • label automated messages and record confidence/source metadata in the audit log

Validation

  • 78 unit tests
  • 7 PostgreSQL integration tests
  • Prisma validation and strict TypeScript check

Stacked on #24.

Closes #8

@solomon2773
solomon2773 changed the base branch from tests/provisioning-driver-certification to main August 27, 2026 21:16
@solomon2773
solomon2773 merged commit cef0cf2 into main Aug 27, 2026
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solomon2773 deleted the features/ai-support-agent branch August 27, 2026 21:17
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Roadmap P1: AI support agent (KB-grounded ticket answers, triage, auto-resolve)

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